Via Guide, based in Arnsberg, Germany, is a leading producer of public-guidance and customer-flow technology. The company offers an extensive range of products and solutions, including Qtrac electronic queuing systems.
Customer needs and the technicality of everyday airport operations have changed dramatically. Consequently, Via Guide has invested in developing electronic systems to support those needs, leading to improved satisfaction levels for airlines and airports. In July 2014, Via Guide entered a joint venture with Qmetrix, based in Vienna, Austria. Together, the companies develop intelligent guiding systems and smart solutions for the market.
Qtrac iQ is an instrument for real-time measurement of queue waiting time and length, which can be used to improve service levels and reduce costs. The analysis of the recorded data enables operators to recognize daily, weekly and seasonal profiles, as well as holiday peaks. Even the check-in behavior of customers will be visible and projectable.
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