International Airport Review’s Airport IT conference will again bring together CIOs, IT Directors and Head of Operations for two days of invaluable insights and hours of open debate. To share and discuss their visions for the future on how social media, mobile and cloud can be used to connect with customers and streamline airport operations. Plus delegates will have the opportunity to discuss visions and plans for their Airport IT operations and debate best practice in aligning technology with airport strategy.
The Airport IT Speakers
Alan joined EUROCONTROL in 1995 and has worked on simulations contributing to the development of automated controller tools and strip-less ATC systems, the development of the European Capacity Planning process, and he also led EUROCONTROL’s first ‘Constraints to Growth’ project. Alan spent several years on detachment to Air France, in Flight Operations, before returning to EUROCONTROL. He represented Air France in a joint project with the DSNA and Aéroports de Paris which led to the implementation of Airport Collaborative Decision Making in Paris CDG. Recently he has led EUROCONTROL’s contribution to the Airport Operations Management concept in SESAR, alongside EUROCONTROL’s future contribution to the Total Airport Management project in SESAR2020.
Business Developer Security
Dimension Data Austria
Alexander Modl joined Dimension Data in 2010. In his role as Business Developer Security he is responsible for the Security portfolio of Dimension Data Austria. He evaluates new IT trends and monitors the threat landscape to find potential solutions to mitigate cyber security risks in public and private enterprises. Alexander brings a degree in telecommunications and over 15 years’ experience from several IT positions. Before Dimension Data Alexander worked for BMW in international SAP programs as IT project manager and for SIEMENS Austria as software developer.
Program Manager, Future Airports
IATA - International Air Transport Association
Anne is currently the program manager for IATA’s initiative to consider the new technology and concepts that will shape the future for airports. This is a broad remit considering all aspects which impact airport infrastructure and integrates the visions for the end to end passenger, baggage and cargo journeys. Anne has been in the industry for over 15 years and loves applying her engineering mind to solve problems from operations improvement to overall master planning.
Head of Research Group,
Franhofer Institute (FKIE)
Arne joined Franhofer Institute for Communication, Information Processing and Ergonomics in 2012. As Head of Research Group ‘Systems for Situational Awareness’, he is responsible for projects dealing with decision support in complex process landscapes including airports. He has a background in the manufacturing industry and, since 2003, has worked in software development, administration, IT security and business IT development. Before moving into applied research at FKIE, he worked as editor for information technology topics in security, administration and hosting arenas.
Senior Airside Masterplanner
Christoph qualified in aeronautical engineering from the Technical University of Munich in 1988. He became head of flight ops engineering at LTU-Sued International Airways, and subsequently head of the ‘Information Management’ department, responsible for all IT operations at the airlines’ home base in Munich. Christoph joined Fairchild Dornier in 1999 as Manager Aircraft Safety in charge of aircraft incident and accident investigation before moving to Munich Airport in 2002 as Senior Advisor Airside Master Planning with responsibilities for airside capacity and long-term infrastructure planning. He is currently Co-Chair of ACARE WG1 ‘Mobility’ and the ACARE ‘Strategy and Integration Board’.
David is an experienced IT leader with a track record of shaping IT Strategy, building and leading high performing teams and the delivery of IT transformation. David’s career spans 12 years with the leading management consultancy firms Accenture and Deloitte working on strategic, global technology projects for a variety of industry sectors. More recently David has spent 7 years as an IT Director within the Retail and Professional Services. In that time, David has also started and led a profitable E-commerce business. David joined Edinburgh Airport in 2014 to lead the transformation of the IT function post separation from BAA. The IT function in Edinburgh is now running at record customer satisfaction levels through both improved resilience and technology driven efficiency improvements in the Airport Operation. David is also a board member for Action for Children in Scotland.
Senior IT Manager,
Erik joined Schiphol in May 2015 as a Senior IT Manager and current responsibilities are manager of Passenger IT Services and reporting to CIO Schiphol Group
Erskin started his career in 1998 and has worked as a Project Manager and Consultant in the fields of Airport Systems, Telecommunication, Complex System Integration, and Process Optimisation. He joined the TAV group in 2005 and continued his professional activities as IT Project Manager of 2 airports in Georgia. Between 2007 and 2010, he served as IT and Integration Project Manager for 2 airports in North Africa. Erskin subsequently became Infrastructure Manager in TAV Information Technologies and went on to become the Deputy General Manager. He currently serves as CIO of IGA Construction Group, Istanbul, who are building the world’s biggest airport.
Head of Operational & Business Analysis,
Esben holds a Master’s in Applied Mathematics from the Technical University of Denmark, where he focused on operations research. Since joining Copenhagen Airports in 2010, he has worked on numerous projects optimising the airport’s operation, including wi-fi tracking of passengers, sensor-based queue detection, common-use check-in and self-service bag drop, check-in counter allocation, passenger forecasting and long-term demand forecasting for the airport masterplan. Before CPH, Esben worked with the implementation of planning software for the ground handling industry.
Value Stream Owner of seamless flow
Hedzer Komduur has been Value Stream Owner of Amsterdam Airport Schiphol’s Seamless Flow Program since May 2017. He started his career as a program manager for the Dutch organisation for applied scientific research TNO. In 2008 he moved to the Dutch National Coordinator for Counterterrorism to work in the aviation security department, which he headed in 2015 and 2016. During his time at the NCTV he was involved in several long term initiatives such as the first operational deployments of security scanners at Schiphol, and national and international developments following aviation security related incidents.
Airport Control Centre Manager,
James has been working for Dublin Airport since 2008. After working on the commercial team for 5 years, he moved into operations, where he was responsible for operational performance and quality improvement. He is now the manager of the airport control centre and Dublin Airport’s customer service team.
Over 23 years of industry experience in airport management, eCommerce and IT. Currently the Product Manager of United’s self-service products which allow the customer to manage their day-of-travel experience. This includes our mobile applications, website and airport kiosks. Recently participated in projects to create a fully accessible experience for our customers who interact with United’s website and airport kiosks. Prior to the Continental-United merger, I was the General Manager for Continental in Buffalo, NY.
Senior Manager - Mobile App,
Jeff has worked in the Airline business for over 25 years and has worked for Continental, and now United, from Call Centres to Airports to Technology. His experience has focused on enhancing and improving the customer experience and in his current role, as Senior Manager eCommerce Product Owner - Payments, Jeff is focusing on improving the evolving payment space on United’s digital channels. Jeff’s passionate about new technologies and ways to deliver exceptional customer experiences.
Business Manager & TAM Co-ordinator,
German Aerospace Centre (DLR)
Karl-Heinz graduated as an aeronautical engineer from the Technical University of Berlin, Germany and has worked for DLRs Institute of Flight Guidance since 2006. Karl-Heinz held various positions within the Institute including Head of Administrative Support and Total Airport Management (TAM) Research Coordinator. Karl-Heinz is Business Manager for Airports within DLRs Institute of Flight Guidance and AT-One (the strategic alliance between DLR and NLR in ATM R&D). He is responsible for the transfer of know-how from research into high-tech sales, for business development and for marketing. Karl- Heinz successfully acquired various National and International R&D projects in the air transport domain, including AT-One’s contribution to SESAR2020. He also holds various positions as Program & Project Manager, Advisor, and is Co-Chair of the Airport Simulation and Performance Assessment Group (ASPAG). Before joining DLR Karl-Heinz worked as Senior Human Factors Consultant focused on aeronautical topics. He bridged the gap between engineers and psychologists whilst coordinating interdisciplinary R&D in commercial business as well as in scientific organisations.
Director of Vertical Sales for Transportation & Hospitality
Kelly Allen joined Alcatel-Lucent Enterprise in January 2017. She is responsible for spearheading ALE’s Vertical Strategy of Sector Specific Networking and Communications Solutions. Kelly brings over 20 years’ experience from the IT and Telecom industries, having last served as Business Management Director for Airport Solutions at SITA.
Director of Brand and Digital,
Matt has over 15 years client and consultancy experience, working across some of the world’s most dynamic brands from Australia to UK, China and the UAE. With a background in traditional marketing, Matt’s core focus falls on how digital technologies can serve as a catalyst, in growing both revenues and improving relationships, between commercial businesses and their customer base.
Team Leader IT&T Business Analysis and Project Management
Athens International Airport
Nektarios has significant experience in project management and business analysis, as well as in airport data management and business intelligence. He holds a PhD in Physics and he has also served on different role appointments within Athens Airport’s IT&T Business Unit, including the role of IT&T Architect as well as the Supervisor of management information systems. Currently he is holding the IT&T Team Leader Business Analysis and Project Management position, while he is also delivering consulting services to Schiphol Airport.
IT Security Project Manager,
Olivier joined Groupe ADP (formerly named Aéroports de Paris) in 2007 after 5 years as a Services supplier for DSNA (French ANSP) on Flight Data Processing system, and more than 10 years as Project Manager, in one of Europe's leading consulting firms, in the air transport sector. He participated and managed several studies for EUROCONTROL, European Commission and French DSNA. He contributed to the early development of Collaborative Decision Making at 3 European airports and designed parts of the European CDM concept. He also managed Air Traffic Flow Management and Advanced Surface Movement and Guidance studies and has been responsible for the participation of Groupe ADP in the SESAR Research and Development program, within SEAC (SESAR European Airports Consortium), since 2008. Olivier led the Airport Operations Centre definition project in SESAR 1 program as part of the Airport Operations Management concept and is the coordinator of Total Airport Management (TAM) project in SESAR2020.
IT Security Project Manager,
Olivier joined Aéroports de Paris in 2009 after graduation and has been working with Groupe ADP's Chief Information Security Officer (CISO) for the last 5 years. Prior to this, he was responsible for setting up and running the Airport Operational Database and Resources Management systems at Charles de Gaulle airport. He has managed a variety of IT security projects, Cyphering software for laptops, anti-malware software for mailboxes and DDoS protection. He participated in the Eurocontrol report 'Addressing airport cyber-security' as one of the authors and the IT business continuity plan.
CEO & Co-founder
Peter Knudsen is CEO and co-founder of BLIP Systems. He has previously held various positions such as R&D Manager, Department Manager and Project Manager within Ericsson for over 4 years. In addition, Peter has management experience from the Royal Danish Army.
Sr Director of Network Product Marketing
Philippe Bletterie is senior director of ALE Network Product Marketing. He is responsible for the solution marketing and business programs strategy and execution of the Alcatel-Lucent Enterprise Network solutions. Philippe has over 15 years of experience on technologies and solutions for enterprise. Philippe holds a Master degree in Engineering from Grenoble Polytechnic National Institute (INPG).
Senior Expert Operational ANS Performance,
Rainer Koelle is a Senior Operational ANS Performance Expert with EUROCONTROL and works in the Directorate Pan-European Sky, Brussels. Rainer holds a Diploma (MSc) in Electrical Engineering (Communication Systems) from the University of the German Federal Armed Forces, Hamburg, 1994, and a PhD in Communication Systems applied to Aviation Security from Lancaster University, United Kingdom, 2013. Prior to joining EUROCONTROL in 2005, he served as a career officer in the German Air Force with 18 years of service experience in total in aviation and air traffic management. Within the Performance Review Unit, Rainer deals with the operational performance reporting within the airport context. As such data cleaning, validation, and processing make a substantial part of his team’s day-to-day activities. In particular, Rainer headed the first attempts to formulate a data item specification standard to support higher levels of data quality and data validation with different data flows.
Business Information Manager,
Dublin Airport Authority
Ray has a finance background and is a member of the Chartered Institute of Management Accountants (CIMA). He has worked at Dublin Airport for many years, in a variety of roles, including monthly and published annual accounts, forecasting, regulation and the implementation of various Oracle ERP modules. He now works in IT with the Data & Analytics team bringing many systems together in a Data Warehouse and visualising information using Targit.
Lecturer and Supervisor at Copenhagen Business School,
De Montfort University
Sabrina holds a Master of Science from IT University and Copenhagen Business School and is an Assistant Professor at De Montfort University and Supervisor at Copenhagen Business School (CBS), within Management, Strategy and Technology. She is also the founder of Prosper Consulting and has more than 18 years of working experience with her latest project being in airport development in the Gulf region.
Serge is Senior Manager, Facilitation and IT at ACI World. Serge is responsible for overseeing all aspects of Airport IT technology and the Airport Facilitation portfolio and assists airports in using technology to improve the passenger process. Serge became Senior Manager, Facilitation and IT in April 2016. In his previous role, as Manager Facilitation and Airport IT, Serge was responsible for promoting the Standard ACRIS across the Air Transport Industry and focusing only on the Airport IT portfolio. Before joining ACI World, Serge worked for 12 years at Aeroports de Montreal where he held various roles aimed at increasing the use of technology. In his last position as Manager Passenger Systems, he was responsible for improving passenger and baggage experience through process and technology, as well the efficiency of the airport’s ground transportation process. Serge holds a Master degree in Aviation and Transportation Studies at Lewis University.
Pilot Project International Inc,. Formerly - Calgary International Airport
Shane is a technology management expert and works with leading business and industry technologies. He has nearly 30 years of information technology and project management experience - half of which has been with airports and airlines serving as a business analyst, IT Manager, IT Project and Program Manager. Recently he and his team successfully delivered a $80 million-dollar technology program in a $1.6 billion-dollar airport expansion program. Shane is the founder of Pilot Project International, a consulting firm dedicated to leading edge airport innovations and technologies, and author of the book, ‘Pilot Projects, Making Innovations and New Concepts Fly’. Shane is a graduate of the Southern Alberta Institute of Technology, the Project Management program from Mount Royal University, and holds an MBA from Athabasca University and a PMP® from the Project Management Institute. He is also a speaker at international events and congresses.
Head of Airside Operations,
Simon holds a Master’s in Telecommunications from the Technical University of Denmark and has been working in the aviation industry for 10 years. Since joining Copenhagen Airports in 2010, he has worked on numerous projects relating to airside operations, including capacity/demand balancing, day-to-day operations, A-CDM and applying operations research to airside operations. Prior to joining CPH Simon has experience from both ground handling and airline operations businesses.
Steve has 30 years of airline industry expertise with British Airways and Heathrow Airport and has operated in both IT and core business departments. Key achievements at BA include creating their customer database, establishing basic technologies for oneworld, moving BA.com into the mainstream and creating new online capabilities. Steve applied web learning to employee self-service before becoming part of the BA Terminal 5 team. Since joining Heathrow he has been involved in the first steps of passenger automation, improvements in security processing, and portfolio managing the IT elements of the strategic airport resilience programme. Steve is currently working in Heathrow’s new IT Futures team, working on identifying technologies for future business exploitation to deliver quicker and cheaper outcomes with a focus on the operational aspects and baggage.
Head of Business Applications,
Stuart is Head of Business Applications at Edinburgh Airport and brings a varied background, spanning start-up FinTech, Reverse Logistics and Management Consultancy, to the role. Since joining Edinburgh Airport, Stuart has driven an innovative approach to airport applications, seeking out agile solutions that can be deployed rapidly for maximum business value. In previous roles, he has identified and delivered revenue-generating data sources and propositions.
Head of Digital Transformation,
IATA - International Air Transport Association
Tim is based in Geneva, Switzerland and is a member of the IATA Ideation Hub; an industry change program that aims to transform the entire passenger journey, through the implementation of innovative solutions and responsibilities. This includes using digital technology to help drive product innovation, and process improvements, within IATA and across the industry. Tim’s areas of specialisation include digital strategy, API’s, internet of things, and wearables. In addition, Tim hosts the annual IATA CIO Forum which brings together Airline CIOs and senior IT executives, to leverage digital transformation for the aviation industry. Previously, Tim managed enterprise platforms, such as SAP, Salesforce and Sharepoint.
Head of IT Services
Birmingham International Airport
Wayne has been Head of IT Services at Birmingham Airport Limited since 2009, following his preceding 21 years working in the Airport industry. Wayne has gained a reputation for his willingness to adopt a professional and innovative approach. He has rebranded the internal IT Department at Birmingham Airport and launched a new service with a focus on the customer. In addition, he has redefined relationships with key suppliers, adopting a partnership based approach. Wayne has recently overseen a refresh of the operational systems at Birmingham Airport, which has transformed the business, allowing them to gain the efficiencies that technology offers. Initially a developer, he moved into IT Support, progressing through Business Analysis and Project Management before becoming overall Head of Function. Wayne has a Master’s in Airport Management and is a Chartered IT Professional and Fellow of the British Computer Society. He is also a Freeman of the Worshipful Company of Information Technologists. He sees technology as the major factor in influencing operational efficiencies in airports and civil aviation.